Copy of Shipping and Returns
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
In order to return an item, you must meet the following conditions:
- The return must be requested within 14 days of the delivery date
- The item must be in its original, unused, unaltered and unwashed condition
- The item must be returned with the original tags and packaging
Intimate apparel and swimwear (including but not limited to lingerie, boxers, briefs, swimsuits and bikini bottoms) must be returned with the original hygienic protective strip still intact.
Please note that Final Sale and Sale items are not eligible for a return.
We are not able to refund items that appear to have been worn, washed, or are not in original condition.
OUR RETURNS POLICY
Our web store returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer. Please enclose the completed Returns form with your goods, as no form may result in taking longer to process the return. Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit. Please note - The above information relates only to returns on good purchased through the Elixor website, not at any of our physical retail stores. Please see in-store POLICY at our retail shops.
International returns must be covered by the customer. We suggest using your local postal service or a courier:
- Please download, print off, and complete a returns form if you do not already have one.
- Ensure your return is well packaged, and meets all the conditions outlined below.
- Please mark 'Returned Items' clearly on the outer packaging of your parcel and most importantly ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.
- If returned an item from outside the COLOMBIA, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. ELIXOR. is NOT responsible for any return custom charges made.
- Enclose the completed Returns form with your goods, and return to the following address:
Colombian Domestic Returns Department
Carrera 37 #8a-13
INTERNATIONAL Returns Department
ELIXOR USA. HQ
879 nw 99th ave